What does 'crew resource management' refer to in aviation?

Crew resource management (CRM) refers to the effective use of personnel, equipment, and procedures to improve safety within the aviation environment. This involves optimizing communication, decision-making, and teamwork among crew members, ensuring that all available resources are utilized efficiently. The intention of CRM is to enhance overall operational safety and performance by addressing human factors and minimizing the risks associated with human error.

In aviation, CRM training typically focuses on developing skills such as situational awareness, assertiveness, and conflict resolution. By fostering a collaborative environment, crew members can share critical information, make better decisions collectively, and respond to emergencies more effectively. This holistic approach to utilizing all available resources is crucial in managing the complexities of flight operations and ensuring passenger safety.